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Juwelier Ralf Häffner's 1000-day-guarantee with passport or gemmological certificate

This unique service by Juwelier Ralf Häffner gives you a free, value-preserving document containing all relevant information about your "new valuable". Make sure you store it for future reference! It is transferable and will assist you in the event of sale, loss or for insurance reasons.

  • Authorised, individually numbered certificate with genuine colour picture
  • Exact description of all details
  • Examined origin & genuineness
  • Information about current replacement value
  • Juwelier Ralf Häffner's 1000-day-guarantee including watch passport or gemmological certificate, free for items exceeding a purchase price of 1000 Euro

The name of buyer and the actual purchase price remain confidential and will not be disclosed!

uhrenpass watch passport
& 1000-day-guarantee
gutachten1b The gemmological

Juwelier Häffner grants a 1000-day-guarantee that is valid worldwide starting with the date of the purchase. This guarantee covers all manufacturing and material defects of the mechanical parts, the casing and metal band of your watch.

In the event of guarantee claims

In the event of guarantee claims, bring in / send us your valuable in its box and all original documents (sales slip/receipt, watch passport, and manufacturer's guarantee documents) and state the defects in a report. You are also welcome to use our pick-up & return service. For pick-up / delivery of insured goods within Germany and not exceeding 500 Euro, we charge 10 Euro one way. Above a value of 500 Euro, we charge 25 Euro one way. For costs for worldwide delivery, please refer to our delivery costs list.

Our address: Juwelier Ralf Häffner, Eberhardstrasse 4, D-70173 Stuttgart-Mitte – Germany

Please send us an email to prior to advising your watch for shipment. Your customer support person will notify you as soon as it arrives and inform you about your repair number and the approximate duration of the repair.

Wear, natural aging, unintended use, the leather wrist band, glass, crown and buttons, valves, water-resistance, batteries and the loss of single parts as well as acts of God are excluded from this guarantee.

The seller guarantee does not affect your statutory rights (that is, warranty for defects). Apart from the statutory warranty, Juwelier Häffner e.K. grants a voluntary 1000-day-guarantee. The seller's guarantee does therefore not limit your statutory rights, but provides an extension of these rights.

For more information or answers tro your questions, email to

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